Bike parts inquiry, Austin TX

Send the speed count and the wheel size, and we reply within one business day.

Name: Xervilo
Address: 68 Cedar Court, Office 12, Austin, Texas, 28613, United States
Telephone: +1 (565) 555-2353

This is the inquiry form for the whole bicycle parts catalog. Tell us the bike and what's worn. We check fit, then send back each part with the check beside it and an indicative price we hold for seven days. No payment is taken here.

Reply target: 1 business dayMon to FriPrice hold: 7 days

Your bike's details

Name, plus a phone or an email so we can reply. Everything else helps. The spec box is where the five readings go: speed count, freehub, brake mount, axle, ISO size and valve.

Name We need a name to put on the reply.

What is it about

Phone optional That phone number looks short. Check the digits.

Email optional That email doesn't look complete.

Give us a phone number or an email, one is enough.

Shipping address optional Only needed if you'd like a delivery estimate in the reply. Check the address, or leave it blank.

Bike spec optional The readings from the compatibility checks. Partial is fine; we'll ask for what's missing.

What's worn, or what you need optional

Store my inquiry and reply to me about it. I've read the privacy notice and the terms.

Prices in our reply are indicative and held for seven days. Nothing is charged through this form.

After you press send

What happens to your inquiry, and when

Same moment. The form confirms it's stored. If it doesn't, nothing reached us; try again or email instead.
Within one business day. Someone at the desk reads it against the five checks. If a reading is missing and the part depends on it, the first reply is a question, not a quote.
The reply. Each part on its own line with the check run, an indicative price in dollars and the date the price holds until.
Your call. Confirm by replying to that email or by phone. Change your mind and you don't need to do anything; the hold lapses after seven days.

Inquiries that stall

The one we see most is a bare part name. "Need a 20 inch tyre" can mean ISO 406 or 451, wire or folding bead, 1.75 or 2.125 wide. We'll ask, and a day goes by. Read the sidewall and it's settled in the first reply.

The second is hydraulic brakes without the fluid named. We don't quote hydraulic parts blind. Mineral oil in a DOT system ruins the seals in an afternoon. The cap on your lever says which one it takes.

Third: chains with no length figure. Send chainstay, largest ring and largest cog, or use the chain calculator and send the link count. We still check it before anything ships.

Quick question rather than a full inquiry? The chat button at the bottom of the page reaches the same desk during working days.

Common questions

Before you write

Is the price on the catalogue page what I'll pay?

No. Catalogue prices are indicative starting points, like chains from $24 or disc pad sets from $18. The figure in our reply is specific to your part and held for seven days. The terms spell this out.

Do you sell whole bikes or do repairs?

Neither. We source parts, consumables and compatible components. Fitting is done by you or your local mechanic. We'll gladly tell you which tools a job needs.

Can I call instead of filling in the form?

Yes, on +1 (565) 555-2353, Monday to Friday. Have the bike in front of you. We'll likely ask you to count cogs or read a sidewall while we're on the line.

What do you do with my details?

We store the inquiry to reply to it and keep it for 24 months. The privacy notice covers the rest, and you can ask for a copy or deletion through the data request page.